Yes, the installation will include touch screens that allow employees to directly service mobile application users who want to alter an order and pick up an order.
Will an employee need to access a system separate from existing in-store systems to service IQOS customers?
Your location has full control over how, where, and when orders are picked up. A location may offer pick up of completed orders in the drive through lane, and/or at specially designated counters. The application tracks how close the customer is to the restaurant, and queues the order for the kitchen based on the projected arrival time.
In the unlikely event that a customer arrives prior to the order being assembled in the kitchen, the customer will see from their phone that the order is not ready, yet. Your location may also deploy an “Order Ready Board” to give customers direct feedback as to which orders are ready for pickup.
Your Restaurant Automation System and IQOS can be fully integrated and updated automatically. But, if you prefer, these two systems can operate independently. IQOS is fully functional in either model, based on your operational preference.
Individual menu items or entire menus can be assigned a start and stop date. Even a time of day (breakfast and lunch) that certain menu items are offered. This allows local restaurant management to configure menu specials and promotions as they occur.
Once the menu update has been saved, it can be viewed on your local management screen and by individual users of the mobile application.